Service Coordinator

On Q Property Management is looking for a full-time Service Coordinator to join our team in Gilbert, AZ!

We are a fast-growing property management company focused on customer service, communication, and technology. Our company culture allows employees to maximize their job satisfaction by contributing their ideas, input, and innovation. This is a 100% in-office role so we can maximize the collaboration that is a foundation to our culture! One of the most important characteristics of our team is that we love what we do! On Q PM is a place for amazing people to work hard and be rewarded for hard work.

As an integral part of the On Q flow, Service Coordinators help to facilitate property maintenance and work order requests alongside the assigned Property Manager.

Job Responsibilities:

• Effectively communicate with 3rd party vendors, owners, and residents


• Respond within expected timeframes to all emails and voicemails


• Answer inbound calls per call and answer rate expectations


• Manage vendor relationships and drive competitive pricing to ensure quality standards are met


• Present estimates to clients and receive bid approvals


• Monitor and facilitate work orders up until the point of completion


• Ensure work orders and/or projects are completed promptly


• Update and monitor dashboards for new and existing work orders
  


• Other duties as assigned

Job Requirements:

• Excellent written and verbal communication skills


• Customer Service Champion


• Strong multi-task, prioritization, and organizational skills


• Ability to adapt to new technology, software, and systems swiftly


• 6+ months of experience in a customer service, coordination, or dispatch role


• Active AZ Real Estate License *preferred, but not required*

Company Perks:

• Company-sponsored Medical, Vision, and Dental Insurance plans


• Free Life Insurance
  


• Free Employee Assistance Program
  


• Free Long Term Disability Insurance


• Paid Time Off 


• Paid Holidays


• 401k Matching


• Free Gym Membership


• The opportunity to get your real estate license for FREE