Service Coordinator

The Service Coordinator is the primary administrative and coordination hub for the Service Department. This role is responsible for scheduling service work, supporting field staff, communicating with clients and ensuring service requests are documented, tracked, and completed. The ideal candidate will have experience in the construction industry, is highly organized, customer-focused, and comfortable working in a fast-paced environment. Ther Service Coordinator works under the supervision of the Service Manager and is a full-time, non-exempt role located in JTM’s offices in the Georgetown neighborhood of Seattle.

The full hourly range for this position is $38.00 to $45.00 depending on direct professional experience and qualifications. The bonus target for this role is 3%-10% of annual base earnings. 

BENEFITS 

JTM Construction, Inc. offers a competitive benefits package for qualified salaried employees.

• A comprehensive healthcare plan (medical, dental, vision, life, AD&D, and EAP).
• Eight (8) paid holidays, a minimum of three (3) weeks Paid Time Off.
• Paid parental, jury duty and bereavement leave.
• Paid volunteer time off.
• 4% safe harbor weekly 401K match plus discretionary profit sharing.
• Bonuses are based upon corporate and personal performance and typically range from 3% - 10% of base earnings.

RESPONSIBILITIES

• Coordinate and schedule service calls, warranty work, and small projects with clients.
• Serve as the primary point of contact for service-related communication, including intake of requests and status updates.
• Create, manage, and track work orders, service tickets, and job documents to ensure accurate records and timely closeout.
• Process and coordinate approved work, including ordering equipment, applicable permits, parts, and materials, and communicating with dispatch.
• Communicate service issues, escalations or delays to the Service Manager.
• Support billing readiness by ensuring service documentation, tickets, and approvals are complete and accurate.
• Provide general administrative support to the Service Department, including phone coverage and email monitoring.
• Assist with warranty tracking and follow up as required.
• Proactively manage customer relationships to foster additional work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time.

REQUIRED SKILLS AND QUALIFICATIONS

• High school diploma or equivalent required
• One to three years of experience in construction, service coordination or administrative support at a general contractor
• Strong organizational and time-management skills with the ability to prioritize competing demands
• Professional customer service demeanor
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
• Familiarity with construction terminology, work orders, and service workflows
• Ability to remain calm and solution-oriented
• Excellent written and verbal communication

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Regular, predictable attendance is required.
• Subject to frequent interruptions.
• Must be able to wear personal protective equipment (PPE) [optional: most of the day]
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Ability to remain in stationary position at a computer terminal for an extended period.
• Operate a computer and other office productivity machinery, such as a copy machine, and computer printer.
• Productive in an office environment that is subject to frequent interruptions including moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Must be able to wear personal protective gear.
• Light to moderate lifting may be required.
• Occasionally move about inside the office.

JTM Construction, Inc. is an Equal Opportunity Employer and fully complies with all applicable federal, state, and local laws and regulations. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.