Service Coordinator

Position Scope

The Service Coordinator works closely with the Service Manager to process all field service work orders, ensuring accuracy and compliance with company procedures. This role involves tracking and collecting service reports, reviewing work orders for errors, and maintaining repair history records.

Knowledge and Skill Requirements

• Proficiency in word processing and spreadsheet software.
• Good verbal, written, and interpersonal communication skills.
• Knowledge of equipment, supplies, and procedures necessary to perform duties.
• Familiarity with “Dealer Business System” or similar systems.

Preferred Qualification(s)

• Previous experience as a Service Clerk or in a service-related role.
• Strong organizational and attention-to-detail skills.

Education Requirements

• High school diploma or equivalent (required).

Essential Job Functions

• Review labor, mileage, and parts on work orders for accuracy.
• Process service work orders, including opening, closing, and making changes.
• Review machine repair history for possible warranty coverage.
• Process purchase orders and outside invoices promptly.
• Maintain field service work order history folders.
• Ensure service reports are written and corrected as needed.
• Answer telephone promptly and professionally.
• Perform tasks accurately and efficiently, following directions.

Leadership Responsibilities

• None specified; primarily an individual contributor role supporting the Service Manager.

Preferred Experience and Skills

• Three years of experience in a service-related role.
• Experience using word processing and spreadsheet software.
• Ability to work independently and follow established procedures.

Physical and Mental Requirements

• Ability to perform detailed reviews of work orders and reports.
• Strong focus and attention to detail to ensure error-free work.
• Mental agility to manage multiple tasks and meet deadlines.

Work Environment

• Office setting with frequent interaction with service personnel and customers.
• Requires handling phone calls and administrative tasks in a professional manner.

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.