Service Coordinator

Job Description

Job Description

Position Overview:

We are seeking a dedicated and organized Service Coordinator to join our team. The Service Coordinator will play a vital role in managing and coordinating restoration projects, ensuring smooth communication between clients, technicians, and other stakeholders. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
1st Shift:
Pay: $18.00 - $22.00
Responsibilities
Serve as the primary point of contact for clients, scheduling appointments, and providing updates on restoration projects.
Coordinate with clients to assess restoration needs, gather necessary information, and schedule service appointments.
Coordinate and schedule restoration services with technicians and subcontractors, ensuring efficient use of resources and adherence to project timelines.
Maintain accurate records of client interactions, service appointments, and project details in the company's database.
Provide exceptional customer service to clients, demonstrating empathy, professionalism, and a commitment to resolving any issues or concerns.
Follow up with clients after completion of restoration projects to ensure satisfaction and gather feedback for continuous improvement.
Qualifications:
Proven experience in customer service, project coordination, or administrative roles, preferably in the restoration or construction industry.
Excellent communication skills, both written and verbal, with the ability to communicate effectively with clients, technicians, and other stakeholders.
Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
Proficiency in Microsoft Office Suite and experience with CRM software or project management tools.
Company Description "Locally owned and operated, Express Employment Professionals is a staffing agency in Milwaukee, WI that continually exceeds expectations by providing staffing and direct hire services to local businesses while also assisting job seekers in finding quality employment in our community.

Company Description

"Locally owned and operated, Express Employment Professionals is a staffing agency in Milwaukee, WI that continually exceeds expectations by providing staffing and direct hire services to local businesses while also assisting job seekers in finding quality employment in our community.
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