Service Coordinator at Senior Living Apartment

Company info:

Graceworks Lutheran Services is a not-for-profit organization serving over 2000 older adults and adults with disabilities. We are a leader in offering services and settings that inspire and support a sense of home when people experience challenging and changing circumstances to aging and living with disabilities.

Graceworks Core Values:

Faithfulness to Christ - As part of the Church, Graceworks Lutheran Services performs its work in response to Jesus Christ and as an extension of his ministry.

Wholeness of Life - Recognizing and valuing the inherent worth of each individual, Graceworks Lutheran Services helps each person experience dignity and the fullest achievable level of physical, mental, emotional, spiritual and vocational ability.

Equality and Justice - Advocating justice, recognizing the equality of all persons when offering services and opportunities for service, and seeking to develop and balance societal resources to serve vulnerable persons who have more intense needs.

Quality of Service – Delivering the highest quality services possible by demonstrating competence, compassion, continuous improvement, innovation and creativity.

Integrity – Demonstrating honesty, integrity, fairness and trustworthiness, ensuring that actions and relationships represent a sincere and balanced expression of organizational values.

Stewardship of Resources – Exercising faithful stewardship of financial resources and physical assets, and is responsible and accountable for their proper deployment in the work of ministry.

Position Summary:

Full Time

Day shift: some ability to set your own schedule

Compensation: $17.00 - $18.00 / hour - Based on experience

Coordinate and monitor supportive services and case management for individual residents. Establish a comprehensive and ongoing person-directed life plan that promotes wellness, personal responsibility, use of technology, exercise, activities and socialization, and community engagement, to enhance the long-term quality of life for residents. Provide health and wellness group educational opportunities that help residents remain independent and age in place as long as possible.

Job Duties:

• Develop contacts with community services and agency resources for resident referrals. Meet with service providers to promote service linkage.


• In cases where services are not available to residents, work with local agencies, civic groups, businesses and churches to develop specific services, including working toward receiving donations from different sources.


• Promote volunteerism for mutual assistance and in coordination of resident social events, complying with Housing Services Volunteer Management Guidelines. Track and report these hours as requested.


• Plan one advocacy forum on site annually linking residents with local political leaders or State/Federal legislators.


• Promote wellness and educational group activities for all residents, coordinating at least one such activity per month.


• Encourage and support other routine group activities such as Bible studies, bingo, social events, ‘coffee and conversation’, etc. promoting resident initiatives in these areas. 


• Provide problem solving through one on one contact, home visits, family contact and group meetings.


• Keep accurate, current, and complete resident files, including Service Coordination Plans and Resident Interactions within SC software.


• Meet Quality Assurance standards for file compliance as identified in Housing Services annual performance plan.


• Complete initial Resident Intake / Assessment / Life Plan within 30 days following the move in utilizing Graceworks forms and SC software.

Qualifications:

Minimum Qualifications:   High School Diploma or GED.  Requires a level of knowledge normally acquired through an A.A. or B.A. degree in a human services discipline, such as human development, gerontology, sociology, or social work. Will possess good communication, writing, problem solving, and organizational skills in addition to strong advocacy capabilities and a working knowledge of the aging process. Will obtain Professional Service Coordinator certification after 24 months of employment. Should complete certification before 3 years of employment. 

Minimum Experience: Prefer three years of acquired experience in field of social services or working with the elderly population and this can substitute for schooling beyond high school.  Experience in the following areas is valued: case management, conflict resolution, elder services, disability services, drug and alcohol abuse, and mental health issues. 

Top benefits:

• Tuition reimbursement options


• Paid time off


• Employee Assistance Program and Success Coach are free resources to help you be successful in all areas of your life 


• Health Insurance 


• Dental Insurance 


• Extended Illness Benefit

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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