Home Instead | Columbia, MO
Full-Time | In-Office
Salary: $50,000–$55,000
There is a person behind every open shift.
A client counting on someone to show up. A family trusting us to provide consistent care. A Care Pro who wants to feel connected, valued, and set up to succeed.
Our Service Coordinator sits at the center of all of it.
We’re looking for someone who loves people and loves solving problems. Someone who can look at a complicated schedule, think ahead, pick up the phone, bring people together, and find solutions others may not immediately see.
Someone who doesn’t wait to be told what to do when something isn’t working.
You notice it. You own it. You help solve it.
If you’re energized by relationships, problem-solving, strategy, and work that genuinely affects people’s lives, we’d love to meet you.
As our Service Coordinator, you’ll help create reliable, consistent care by making thoughtful connections between our clients and Care Pros.
You will:
Build schedules with intention – Match Care Pros with clients based on needs, strengths, personality, availability, consistency, and the likelihood of a successful relationship.
Build strong Care Pro relationships – Get to know our Care Pros, what they do well, where they thrive, and what helps them feel connected and successful.
Stay connected to client needs – Understand what matters to our clients and families so scheduling decisions are about more than simply filling an opening.
Solve problems creatively – Navigate call-offs, changing availability, new clients, schedule changes, and unexpected challenges with calm, critical thinking.
Think ahead – Identify upcoming gaps, patterns, risks, and opportunities before they turn into urgent problems.
Communicate proactively – Keep Care Pros, clients, families, and teammates informed while closing communication loops and documenting important decisions.
Collaborate closely – Work side-by-side with Client Care, Recruitment, and the rest of our Columbia office to create the best possible outcomes.
Own the outcome – Follow through beyond filling the shift. Pay attention to whether the match actually works and help make adjustments when it doesn’t.
You’re a people person and a problem-solver.
You build relationships naturally, think critically, and genuinely enjoy figuring things out.
You’ll thrive here if you:
Take ownership and follow things all the way through
Think ahead and spot problems before they grow
Communicate confidently and proactively
Love connecting with people and being part of a collaborative team
Care about getting the right outcome, not just checking the box
Most importantly, when something needs to be figured out, you’re the kind of person who leans in.
You don’t have to come from home care to be exceptional in this role.
We’re looking for the right person and the right way of thinking.
Our ideal candidate brings:
Excellent verbal and written communication
Strong organization and attention to detail
Confidence building relationships over the phone and in person
Ability to prioritize multiple moving pieces in a fast-paced environment
Sound judgment when plans change unexpectedly
Comfort learning and working across multiple technology platforms
Strong personal accountability and follow-through
A collaborative, team-first mindset
Genuine compassion for older adults, families, and the people providing their care
Experience in scheduling, staffing, healthcare, home care, customer service, hospitality, recruiting, logistics, or another people-centered coordination role is helpful.
But experience alone won’t determine the right fit.
How you think, communicate, connect, and take ownership matters tremendously here.
We want candidates to understand what this job really requires.
This may not be the right fit if you:
Prefer working independently with limited interaction throughout the day
Want a highly predictable job where the plan rarely changes
Tend to wait for direction when a problem appears
See scheduling as simply filling openings rather than matching people
Avoid difficult conversations or delay communication when something goes wrong
Hand off problems without making sure they are resolved
Struggle to prioritize when several things need attention at once
This role requires ownership, judgment, communication, creativity, and follow-through.
That’s also what makes it rewarding.
We believe people deserve more than services.
They deserve to feel known.
Our purpose is to create a supportive, deeply personalized, evolving long-term care experience that helps people craft their own vision of aging.
Our culture is built around:
Compassion | Connection | Collaboration | Creativity | Integrity | Accountability
You’ll join a local team that works together, solves problems together, celebrates wins together, and genuinely cares about the people behind the work.
Full-time position
Paid training
Ongoing professional development
PTO
Opportunities for growth and development
Collaborative, mission-driven team environment
Meaningful work with a visible impact on people’s lives
This is a full-time, in-office role in Columbia, Missouri.
That’s intentional.
Service coordination works best when there is strong connection between the people making care happen. You’ll work closely with our Client Care and Recruitment teams and build meaningful relationships with the Care Pros you support.
We want you in the conversations where ideas are shared, problems are solved, and decisions are made.
We believe this work is better when we’re connected.
if you want to be the person who knows the people, sees the puzzle, connects the dots, solves the problem, and helps make exceptional care happen, we want to meet you.
Apply today to join Home Instead Columbia as our next Service Coordinator.
Exceptional care doesn’t happen by accident.
It happens when exceptional people take ownership of making it work.
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