Service Coordinator - Lincoln Manor

Description

SUMMARY

Hayes Gibson Property Services (HGPS) is looking for an experienced Service Coordinator in which is responsible for the coordination of the Social Service functions of the residents at Bowling Green Towers. The Service Coordinator plays a critical role to support assisted housing as a platform for financial security, physical security, social connections, and the delivery of long-term community based supportive services. This includes oversight of the daily social services operation, community collaborations, development of future programs, statistical and program reporting, monitoring of program funding and reporting requirements.

Requirements

QUALIFICATIONS

• Experience in Social Services/Case Management
• Proven work experience in similar roles
• Solid communication skills, both written and verbal, and works well with others
• Professional appearance and demeanor
• Excellent phone etiquette and ability to maintain a professional attitude
• Good with basic computer operations
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multi-task, prioritize and work under pressure
• Valid Driver’s License Required

RESPONSIBILITIES

This is an overview of the position and does not include all tasks and responsibilities

Service Coordination

• Assist residents to access services available in the community, and designs programs and services to meet the needs and desires of the residents
• Foster an environment in which elderly individuals and individuals with disabilities can live independently and remain in the community
• Provide oversight and coordination of social services for respective residents
• Responsible for social care coordination services that each resident may attain or maintain the highest practicable level of physical, mental, and psychosocial well-being
• Maintain knowledge of current and future social service and community trends and assist of social service programs
• Monitor social services spending, including grant funding
• Assist with presentations and community functions
• Facilitate respective resident’s case management and coordination of services including but not limited to dietician services, financial services, meal planning, transportation services, etc.

Client Engagement

• Greet residents and establish rapport
• Present and provide follow through as a helping professional worthy of trust
• Demonstrate understanding of how to view residents as partners in the assistance process and as experts in their own lives
• Work to strengthen resident sufficiency and external supports; empower residents to become more independent of emergency services
• Through relationship building, develop and promote local and community services to residents and referral sources
• Based on designated care plan of each resident, provide assistance through internal resources and make referrals to outside resources as available and appropriate
• Listen for and assess for other needs including food, clothing, and emotional support