JOB SUMMARY
The Service Coordinator will serve as the primary point of contact in managing incoming calls, addressing the needs of callers, collaborating, creating work orders, and providing support in various tasks. Demonstrating adaptability, effective communication, and a strong commitment to contributing to team success. Supports and aids the Service Managers in daily tasks.
JOB DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Serve as the main point of contact for service calls, efficiently handling incoming calls, addressing the needs of callers, including providing information, transferring calls to the appropriate parties, and ensuring a high level of customer satisfaction
- Collaborate with the Director of Service, Service Managers, and Superintendents as necessary to support in various tasks.
- Learn and understand the workflow with all service team members. This includes but is not limited to creating work orders, updating work orders, updating Recommended Actions, and leak calls, compiling bids, and invoicing when needed.
- Follow-up with Service Managers and team members as necessary via phone/email.
- Follow-up with customers as necessary via phone/email.
- Update third-party systems for accuracy on scheduled dates.
- Site survey process (establish and communicate ETA, update in real-time through work order process, schedule changes, confirmation of completion, proposal submission, and follow-up if applicable).
- Assist with saving all completion pictures, punch list reports, and close out documents.
- Assist with compiling close-out packets as necessary.
- Work on additional projects, initiatives, and reporting metrics as assigned.
- Perform other duties as assigned.
EQUIPMENT AND MACHINERY OPERATED
General office equipment (phone, computer, copier, etc.)
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong communication skills for effective phone interaction with customers, stakeholders, and team members.
- Excellent communication and follow-up abilities.
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Proficient computer skills with the ability to learn new software.
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- 1 year of customer service or general office experience in the roofing/construction industry
SPECIAL QUALIFICATIONS
Must pass a criminal background check and drug screening.
WORK CONDITIONS
Individual works in a heated and cooled typical office environment.
Prolonged periods sitting at a desk and working on a computer.
The above describes the general content and requirements for this position. It is not intended to be an all-inclusive list of duties, responsibilities, or requirements.
Why Work for Platinum Roofing, LLC?
At Platinum Roofing, we value our employees and offer a competitive compensation package: Our benefits include:
· Compensation
· Health Insurance – Medical, Dental, Vison Plans
· Retirement Plan – 401 (k) Matching
· Paid Time Off
· Gain-Share Program
· Professional Development
· Employee Recognition
· Inclusive Culture
· Supportive Leaders
Legal Compliance
In compliance with relevant wage laws, we will consider candidates from various regions and will ensure that compensation aligns with local wage standards and regulations.
Equal Opportunity Employer
Platinum Roofing, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Join Our Team!
At Platinum Roofing, LLC, we are committed to fostering a positive and supportive work environment. We believe in empowering our employees and providing the resources they need to succeed. If you are looking for a dynamic workplace when you can make a difference, Platinum Roofing, LLC is the place for you!
Headquartered in Sheridan, Arkansas, Platinum Roofing is the Mid US's leading commercial roofing contractor.
When it comes to your building envelope, your roofing assets protect everything from the top down - it is the first line of defense from the elements. Platinum Roofing strives to bring higher standards to the roofing industry from our quality of workmanship to integrity of our employees. At Platinum Roofing, we have over 50 years of combined experience working toward the same goal, what is best for our customer's roofs. Over the years we have built relationships with many of the manufacturers, consultants, general contractors, and others tied to the roofing industry. We have knowledge and experience in all roofing types - whether its troubleshooting a leak, fabricating metal, or installing a new roof, we are the company for you.
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