Service Coordinator (NCC)

Job Summary

The Youth Rehabilitation Service Coordinator manages a caseload of young individuals (typically ages 12–21) who are navigating the juvenile justice system by connecting them to community based resources to address court mandated conditions while bridging and restoring community affiliations. You will develop individualized success plans, coordinate with families and legal entities, and ensure the youth has access to mental health, educational, and vocational resources. This position will service New Castle County.

Key Responsibilities

1. Case Management & Assessment

• Conduct comprehensive intake assessments to determine a youth's social, emotional, and educational needs.


• Develop Individualized Service Plans (ISPs) with specific goals and timelines.


• Monitor progress through regular one-on-one check-ins and site visits.

2. Advocacy & Coordination

• Act as a liaison between the youth, their family, defense attorneys, probation officers, and school administrators.


• Represent the youth’s progress in court hearings or multidisciplinary team meetings.


• Refer youth to specialized services such as substance abuse counseling, anger management, or trauma-informed therapy.

3. Crisis Intervention

• Provide immediate support during behavioral crises or family conflicts.


• Develop safety plans for youth at risk of self-harm or those living in unstable environments.

4. Documentation & Compliance

• Maintain accurate, confidential electronic records of all interactions and milestones.


• Ensure all services provided meet state and federal legal mandates for juvenile justice.

Required Qualifications

• Education: A Bachelor’s degree in Social Work, Criminal Justice, Psychology, or a related field is typically the minimum. 


• Experience: 2+ years of experience working with at-risk youth, juvenile probation, or community-based social services.


• Clearances: Must pass intensive criminal background checks and child abuse clearances.

Essential Skills

Skill Category Key Competencies Communication De-escalation techniques, active listening, and persuasive report writing. Empathy Ability to build trust with guarded or traumatized youth without losing professional boundaries. Organization Managing high caseloads with strict legal deadlines. Cultural Competency Understanding the diverse socioeconomic backgrounds and systemic challenges facing the youth served.