Service Coordinator, Scheduler

 Vibrant is searching for a Service Coordinator who understands the importance of meeting our client's needs and allowing them to Be Home...Be Well...and Be Happy!! 

Position: Service Coordinator 

Hours: 8:00 AM - 5:00 PM Monday-Thursday, 8:00-12:00 Fridays

Benefits:

• 401K with Company Match
• Vision and Dental Insurance
• Voluntary Benefits
• Accrued PTO
• Paid Sick Leave
• Four Hour Work Day on Fridays
• Wellness Reimbursement 
• On Demand Daily Pay
• Paid Holidays
• Growth Opportunities
• Company Sponsored Outings

Basic Functions:

The Service Coordinator is part of the office leadership team responsible for providing customer service to employees, clients and referral partners. The Service Coordinator  works strategically with leadership to successfully execute local, regional, and corporate initiatives within the organization. The Service Coordinator is responsible for the overall quality of the scheduling department.

Responsibilities:

• Answer incoming calls in a friendly, professional, and knowledgeable manner
• Provide ongoing/additional training as required
• Manage staff escalations and resolution timely and effectively
• Manage client escalations and resolution timely and effectively
• Identify hiring needs and coordinate hiring efforts with the Staffing Coordinator
• Attend office and management meetings
• Maintain client and caregiver data in the software system(s)
• Develop/manage/build client and caregiver schedules
• Communicate with clients and staff daily regarding services and schedules
• Build positive relationships with clients, staff, and referral sources through effective communication
• Other duties as assigned

Essential Qualifications:

• Demonstrated customer service skills and ability to de-escalate situations
• Computer/keyboarding skills: Microsoft office, Excel, PowerPoint, Adobe
• Have an interest in serving the elderly or people with disabilities
• Excellent verbal and written communication skills
• Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status, and special needs
• Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
• Have a positive attitude and be a team player

Special Requirements:

• Ability to drive to work site locations
• Ability to lift 25-50 pounds, bend, twist, kneel, reach, push, pull, and carry
• Valid Driver's License and auto insurance

Other Requirements:

• Record daily care notes
• Report any significant client changes to the Agency office
• Have car insurance
• MUST HAVE A VALID DRIVERS LICENSE
• Must be 18 years or older