Service Coordinator - Schumacher Automotive

Description

The Service Coordinator is responsible for handling incoming calls to the Service Drive, answering customer questions, making service appointments, taking messages for Service Advisors and providing customers with status updates. 

Major Duties:

1. Handle incoming calls to the Service Drive: answering customer questions, making appointments, take messages for Service Advisors, inform customers of status of their vehicles.

2. Greet Service Customers when entering the service area with a friendly, professional attitude, answering any questions, and/or directing them to the appropriate person or location.

3. Utilize Text2Drive when communicating with customers.

4. Assist Service Advisors on follow up calls to customers on the status of their vehicles or notify when vehicle is or will be ready for pick up.

5. Thorough knowledge of products and services offered at Schumacher Auto Group.

6. Must work with flexible scheduling including Saturday availability

7. Work with the management team to be informed of any changes in company/manufacturer policies.

8. Be an excellent CSI Liaison for the service department for any issues.

9. Build sustainable relationships of trust through open and interactive communication.

10. Follow all safety and security procedures.

Requirements

• Level of Education: Grade 12
•  Experience required: Call Center, Customer Service, Operator, Receptionist, Admin Asst.
• Working exposure to: Computer operation

Our benefits include:

• Health Insurance

• Prescription Coverage

• Life Insurance

• Disability Coverage

• Dental Coverage

• Vision Coverage

• 401(K) Retirement Plan With Percentage Match!

• Paid Vacation

• Paid Holidays

• Personal Days

• Paid Sick Days

*All applicants must pass pre-employment testing to include: background checks and drug testing in order to qualify for employment*

The Schumacher organization strives through the hard work and sincere commitment of its team of over 800 employees to provide the best automotive shopping and service experience available.