Service Cordinator

Service Coordinator 

Job Description

DAHC’s Service Coordinator supports residents as a platform for financial security, physical security, social connections, and the delivery of long-term, community-based supportive services. This includes providing informal counseling, planning educational programs, and referring residents to outside agencies.

This role will include but is not limited to the following duties:

· Educating residents on available community resources.

· Continuing to update and organize a resource directory of community resources.

· Completing needs assessments with residents to determine appropriate interventions.

· Develop service plans with residents, informed by their needs assessments and stated needs.

· Act as a liaison between residents and outside agencies, ensuring services are rendered and needs are met.

· Monitor the delivery of services and document outcomes according to service plans.

· Supporting residents in meeting their financial, physical, and social needs.

· Assisting residents in understanding their lease and tenancy obligations.

· Work with the Executive Director and Service Coordination Staff to develop service coordination policies.

· Assisting the Executive Director and Service Coordination Staff in completing grant applications, as needed.

· Attend local Homeless Coalition and Case Conferencing meetings.

· Complete surveys with residents, confirming the types of services a resident may express.

· Work with the Executive Director, Property Management, and Service Coordination Staff to resolve residents’ disputes.

· Assist residents to interpret mail, emails, benefit information, resource materials, etc.

· Assist residents in finding equipment to support any ADL/IADLs that may be needed.

· Work with the Maintenance Manager to resolve housekeeping concerns, such as hoarding behaviors or difficulty maintaining units.

· Advocate on residents’ behalf to management staff regarding evictions and lease violations.

· Schedule events for residents, such as block parties, health fairs, community activities, etc.

· Conduct comprehensive, non-clinical assessments of residents for wellness and social needs.

· Monitor the rendering and follow-through of services, including encouraging and motivating residents to engage with providers and participate in their own care/service management plans.

· Develop and arrange educational/preventative health programs and services for residents

Requirements:

· Bachelor’s degree or appropriate work experience

· Knowledge of and training in elderly and disability services, trauma-informed care, individuals with homelessness experience

· Knowledge of referral processes

Benefits:

· Mileage reimbursement

· Health plans

· Vision and dental plans

· 401k

· PTO/Sick Leave

Schedule:

· Full time – 40hr/week

· Monday through Friday

DAHC is an Equal Opportunity Employer and maintains a Drug-Free workplace.

Please Note: DAHC does not accept resumes submitted by recruiting firms unless specifically requested. Unsolicited resumes will be ineligible for referral fees.