Service Customer Coordinator

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Yorkville, NY market area.

If you are ready to take your career to the next level, we are looking for a Service Customer Coordinator to join our team. Apply today! To learn more about our company, please visit www.leadcar.com.  

Earnings Potential:

The wage range for this role is $17.00 to $20.00. Hourly Wage is just one part of our total rewards package which additionally includes performance bonus for eligible roles, commissions, and competitive benefits. 

Job Summary

The Service Guest Coordinator is responsible for professional scheduling of express service appointments, routing calls to appropriate team members and making outbound calls for the service department in a manner that promotes smooth flow through the service department by ensuring guests are working with the proper service department employee to best suit their individual service needs.

Primary Responsibilities

• Answers incoming calls to provide information, schedule express service appointments, route phone calls to service advisors for main shop service work and receive customer and vehicle information.


• Refers customers who have questions about the work performed and additional maintenance or repairs made to the appropriate Service Advisor or other appropriate individual.


• Listens to and records customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution through the use of VIN Solutions, Honda open customer cases and Live Chat. Responds accordingly after relaying applicable information to appropriate source.


• Answers and responds to service requests, scheduling express customers as needed and transferring all others to the next available service advisor after verifying contact and vehicle information.


• Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle for basic maintenance needs. Provides contact information of failed menu conversions to Service Advisor’s for follow up phone calls.


• Contacts customers to remind them of upcoming service appointments the day before and the week before service date confirming appointment time and services to be performed.


• Contacts customers due for maintenance services through the use of a service customer retention list.


• Scrubs and revises vin lists for open service recalls for call campaigns on active open recalls.


• Makes the introduction to service calls as assigned by the Service Manager to remind customers of their first service and to make the appointment. 

Secondary Responsibilities

• Builds and maintains strong relationships with customers and co-workers.


• Performs other duties and projects as assigned by the Service Manager.


• Maintains a professional appearance and manner consistent with LeadCar Honda Yorkville culture. 

Qualifications

• Must have a strong customer service background. Previous sales and/or marketing experience is a plus.


• Must have strong phone skills.


• Must have excellent verbal and written communication skills.


• Must possess strong organizational and time management skills.


• Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.


• Must be able to operate multiple software programs at once.


• Must be able to communicate well with others and follow directions. 

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [email protected].