Service Delivery Administrator I Child and Family Services

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25

Location:

Columbus, NE, York, NE

Hiring Rate:

$38.580

Job Posting:

JR2026-00027254 Service Delivery Administrator I – Child and Family Services (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

06-28-2026

Job Description:

At the Nebraska Department of Health and Human Services (DHHS), our mission, Helping People Live Better Lives, guides everything we do. We are seeking an experienced, collaborative, and forward thinking leader to serve as a Service Delivery Administrator I for the Division of Child and Family Services (CFS). This role provides critical leadership in ensuring high quality, consistent, and outcomes driven service delivery across the assigned area. The Service Delivery Administrator I partners closely with the Service Area Administrator, CFS Supervisors, and statewide operational teams to ensure children, families, and communities receive responsive, effective, and efficient services.

As a Service Delivery Administrator I, you will:
Lead, coordinate, and support the daily operations of CFS service delivery within the assigned area, ensuring alignment with federal and state outcomes for safety, permanency, and well being.

Serve as a key member of the service area leadership team, partnering with the Service Area Administrator to implement strategic goals and operational priorities.

Provide direct leadership to CFS Supervisors, ensuring consistent application of policies, procedures, and standards across units.

Monitor service delivery performance using data to inform decision making; identify trends, develop action plans, and drive continuous quality improvement.

Guide and mentor supervisors and staff to support professional development, accountability, teamwork, and consistent, high quality service delivery.

Collaborate with other Administrators, Quality Assurance, Program Specialists, partner agencies, and community stakeholders to improve processes and resolve service delivery challenges.

Oversee implementation of statewide initiatives, program improvements, and workflow changes.

Ensure accurate and timely documentation, data integrity, and compliance with state and federal requirements.

Coordinate and facilitate meetings, workgroups, and training efforts to ensure alignment across the service area.

Assist with budget planning, resource allocation, and operational readiness for staff and service needs.

Represent the service area in cross division and statewide discussions, sharing feedback, identifying barriers, and contributing to policy and operational improvement.

Travel as needed to support units, attend meetings, or engage community partners.

Participate in an on call, including after hours, weekends, and holidays, to provide leadership support and respond to urgent operational needs.

 

Requirements/Qualifications

Minimum Qualifications: Bachelor’s Degree in social services, business administration, public administration, human development, human services, behavioral health, law, special education, or other closely related field AND two years supervisory experience in a human services field; OR a Master’s degree in any of the above-mentioned fields. Equivalent experience or coursework/training may be substituted for the educational requirement on a year-for-year basis. 

Preferred Qualifications:

• Experience implementing workflow processes or operational improvements.
• Strong communication skills, both written and verbal.
• Experience with cross‑agency collaboration or system improvement efforts.
• Ability to lead through influence, coach teams, and maintain strong working relationships across organizational levels.

 

Knowledge Skills & Abilities

Knowledge of: federal and State laws and regulations relevant to the directed program; quality assurance/performance improvement principles and methods of analyzing continuous improvement; business and management principles including strategic planning, resource allocation, human resources, leadership and coordination of people and resources; principles of supervision and staff development; budget administration practices.

Skill in: communicating to convey information so others will understand; using logic and reasoning to identify strengths and weaknesses of alternative solutions; identifying complex problems to develop and evaluate options and implement solutions. 

Ability to: learn, apply and interpret agency policies and procedures relating to areas of responsibility; identify and relate pertinent pieces of information to form conclusions; establish program objectives or performance goals and assess progress; identify and analyze organizational and operational problems and develop and implement timely and economical solutions; formulate policies to meet identified needs, goals or objectives; respond to changes in direction, priorities and agency values; perform high level analysis; apply principles of logic or synthesis functions involving planning and direction of interrelated activities in multiple departments; identify and integrate concrete and abstract variables to formulate approaches to major problems; exercise judgment, decisiveness and creativity in critical and/or unexpected situations; establish and maintain satisfactory working with managers/administrators, community organizations and the public; plan, assign and supervise the work of others.

 

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Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.