Service Delivery Analyst

As our Service Delivery Analyst, you will interact daily with our Customer Operations and Central Operations teams. You will be expected to leverage your revenue cycle expertise to help identify opportunities to minimize defects and improve process outcomes, while demonstrating an ability to produce customer-ready deliverables and solid judgement when solving problems. You will leverage data analysis to identify opportunities for process improvements and client success while presenting findings to our customers to ensure understanding and alignment.

In this role, you will also contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy. The Analyst - Service Delivery is also responsible for supporting a high touch relationship with client counterparts and leadership, building and mentoring a high performing team, and being a liaison between internal operations and client teams. To thrive in this role you must have attention to detail, be organized and conduct basic analysis of the data. This is truly an exciting time of transformation and provides tremendous opportunity for lasting impact. 

 
Here’s what you will experience working as a Service Delivery Analyst:  

• Define, develop and run reports when needed supporting Customer Operations Analytics 

• Account reviews to 1) learn revenue cycle more deeply; 2) be able to suggest trends/opportunities 

• Clearly articulate trends/opportunities 

• Quality check of metrics/reports 

• Responsible for specific action plans and follow-ups 

• Ability to think creatively, be analytically minded, objective and independent 

Required Skills:  

• 2-3 years of Revenue Cycle experience or professional experience demonstrating progressive responsibility 

• Business Analyst, Shared Services and/or Operations experience 

• Epic Clarity Data Model - Resolute Hospital Billing Certification 

• Proficiency in Snowflake, Power BI and SQL queries/knowledge