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Sevagan M
KRG Technologies, Inc.,
sevagan(at)krgtech.com
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-367-8000 Ext : 513
· The Service delivery manager is responsible for coordinating, managing & delivering/fulfilling very high complex, multi-disciplinary, multi-geography/international projects
· Responsible for overall customer satisfaction
· He / She is expected to establish policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
· Should mentor / guide the technical teams
· Responsible for coordination and collaboration across teams and ensure seamless communication
· Strong leadership capacity to influence and manage teams (multi-cultural)
· Excellent communication and articulation skills
· Responsible for project governance and the key project KPIs/ SLAs that has been agreed with the customer
· Responsible for driving Service Improvement initiatives resulting in cost effectiveness
Atleast 12 – 15 years of experience and should have experience in managing big projects
All your information will be kept confidential according to EEO guidelines.
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