Service Delivery Manager

Company : Ness Digital Engineering

Job Description - Service Delivery Manager

Description

Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval

• Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control

• Addressing escalations and improving the services through strategical initiatives

• Reviewing, planning, and communicating projects/services that may impact delivery of services to end users

• When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks

• Providing periodic major incident metrics reports to the stakeholders

• Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives

• Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.

. The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

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Service Delivery Manager

Job Description - Service Delivery Manager

Description

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