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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Delivery Manager - REMOTE. In this role, you will be the primary point of contact for client support, ensuring the efficient handling and resolution of support requests. You will focus on maintaining service levels in accordance with client contracts while fostering strong relationships. This position is essential for delivering exceptional customer satisfaction and contributing to continuous improvement. You will play a key role in periodic reviews with clients to share insights and enhance service delivery.
Accountabilities
- Manage day-to-day operations for multiple Application Management Services (AMS) clients.
- Act as the first line of support for customer incidents.
- Coordinate ticket assignments with consultants for effective support management.
- Monitor and follow up on slow-moving tickets to ensure resolution.
- Maintain accuracy in ticket management processes.
- Attend and chair departmental meetings on a rotational basis.
- Manage internal documentation and master data.
- Facilitate regular customer meetings to update on ticket statuses.
- Prepare management reports and supporting documentation.
Requirements
- Minimum of 7 years of experience in Information Technology.
- At least 3 years in service or project management.
- Proven experience in SAP consulting in at least one module.
- Excellent interpersonal skills for collaborative teamwork.
- Strong analytical and problem-solving abilities.
- Fluency in both French and English.
Benefits
- Competitive, above-average compensation.
- Opportunity to work globally from various locations.
- Flexible working hours and remote working arrangements.
- Attractive benefits including company pension plans.
- Modern working environment fostering a strong team spirit.
- Open feedback culture with flat hierarchies.
- Individual career planning with ongoing training.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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