Service Delivery Manager (Weekend shift)

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. 

The Service Delivery Manager is responsible for driving profitable business results and operational excellence by creating and developing relationships with clients. This role serves as a key contact for clients and works with the sales, operations, legal and technology departments to deliver an excellent client experience.

• Perform regular assessments of client data to understand objectives, meet needs and resolve challenges.
• Develop and present to the client monthly updates, quarterly plans and annual business reviews
• Develop and drive continuous improvement initiatives related to the client
• Assist leadership in creating long-term, strategic planning initiatives
• Leverage internal departments such as Sales, Operations, IT and Marketing to meet or exceed performance standards of established service level agreements (SLAs)
• Forecast and measure account metrics to improve client revenue and retention
• Implement solutions that best resolve client concerns; prevents and resolves complex escalated client issues
• Lead client meetings and attends regular client status meetings as needed
• Monitor customer financials to ensure timely invoicing and proper rates are applied to services
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel Expected: up to 30% of the time

•  Bachelor’s Degree required
• 5 or more years business experience including 3 or more years of building, and/or managing accounts/stores/regions within the retail industry required
• Experience in facilities or property management industry is a plus 

Why Lessen:

·        Competitive compensation

·        Health, Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.