Service Delivery Technician II

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.

Minimum Requirements:

• Demonstrated desire to provide the highest levels of customer service

• Cheerful and enthusiastic attitude

• Strong verbal and written communication skills

• Good problem solving, decision-making skills

• Strong PC skills including word processing and spreadsheets

• Ability to learn quickly and develop new product skills independently

• Ability to manage multiple projects and shifting workloads in a fast-paced environment

• Knowledge of reflectance, length and decibel loss within test equipment

• Knowledge of Visio, AutoCad a plus

• Knowledge of ITIL framework and service level standards a plus

• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

• Willingness to work on call rotation

Experience/Skills: 3-5 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company

               

Education: Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience

Work Environment and Physical Demands:

• May involve lifting of equipment and supplies (up to 50 pounds).

• Considerable walking, bending and standing.

• Must be able to accomplish all physical requirements and activities applicable to the role.

• Hours for this position are Monday-Friday 1:00PM-10:00PM

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.