Service Department Appointment Coordinator

As a Holiday Automotive Service Department Appointment Coordinator, you will be responsible for responding to internet inquiries and answering phone calls to schedule service appointments with customers that contact the dealership. This highly accountable and process-oriented position uses lead management tools, advanced Customer Relationship Management software and the internet to manage inquiry flow, update customer files, and schedule service appointments. This position will be 5 days a week, including some Saturday's.  

Enjoy Benefits Including:

• Accelerated Paid Time Off (PTO) Schedule


• Ample Medical, Dental and Vision Insurance options


• Locally managed 401(k) Program with Company Contribution


• Flexible Spending Options


• Life and Disability Insurance Options


• Accident, Critical Illness and Hospital Indemnity Insurance Options


• Appealing Employee Discounts on Vehicles, Services, Parts and Accessories 


• On-going training and education


• The professional respect of a caring and innovative leadership team


• Fun, Team-Orientated Culture


• And Much More

Responsibilities:

• Handle all phone appointments


• Work with internet leads accordingly to set an appointment for a proper service needs


• Deliver inquiries/messages intended for other service personnel and departments promptly


• Speak directly with customer to assist with all inquiries and issues

Qualifications

• Excellent communication skills


• Outgoing and positive demeanor


• Punctual 


• Maintains a professional appearance