Service Department BDC Manager

Job Description - Service Department BDC Manager

An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:

Inbound and outbound calls: Answering calls from potential customers and making calls to generate leads

Customer inquiries: Responding to questions about vehicles, financing, and service

Appointment scheduling: Setting appointments for the sales or service team

Follow-up calls: Making follow-up calls to increase customer service satisfaction

Customer service: Greeting visitors and callers, and transferring them to the correct department

BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.

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Service Department BDC Manager

Job Description - Service Department BDC Manager

Similar Service Department BDC Manager Jobs in the US

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