Position Summary:

The Service Department Business Development Coordinator (BDC) is responsible for driving customer engagement and retention by coordinating service appointments, following up on missed opportunities, and promoting manufacturer-recommended maintenance and repair services. This position plays a key role in ensuring customer satisfaction and supporting the growth of the dealership's service operations. This is a full- time position that also includes a rotating Saturday schedule.

Key Responsibilities:

• Handle inbound service calls and online appointment requests in a professional and timely manner.


• Make outbound calls to remind customers of upcoming or overdue maintenance, recalls, and service campaigns


• Re-engage lost service customers and follow up on declined services.


• Schedule and confirm service appointments, ensuring proper documentation and customer details are recorded in the system.


• Promote GM-certified services, seasonal promotions, and service specials.


• Monitor work-in-progress to manage shop capacity and customer expectations. 


• Maintain and update customer records in the CRM and DMS systems.
  
  
  

Qualifications:

• High school diploma or GED required. 
  


• Strong customer service skills.


• Previous experience in a dealership service BDC or automotive experience preferred. 


• Strong verbal and written communication skills.


• Ability to work efficiently in a fast-paced, team-oriented environment.


• Basic computer proficiency, including Microsoft Office and CRM tools.


• Willingness to complete a pre-employment background check
  
  
  

Compensation and Benefits:

• Competitive hourly wage with commission.


• Opportunities for health insurance, 401(k), and paid time off.