Service Business Development Coordinator (BDC)

Young Chevrolet Cadillac of Owosso

At Young Owosso, we strive to make every customer a customer for life. Our dealerships have proudly served Mid-Michigan for many years, and our continued success is built on delivering exceptional customer experiences and creating long-lasting relationships with our customers and employees alike.

Are you looking for a career that combines competitive pay, performance incentives, and a great culture? Do you enjoy helping customers, building relationships, and working in a fast-paced environment? If so, we want to talk with you!

Young Chevrolet Cadillac of Owosso is seeking an energetic, organized, and customer-focused Service Business Development Coordinator (BDC) to join our growing service team.

Compensation

• Starting pay of $16.00 per hour


• Weekly pay


• Monthly and performance-based spiffs and bonuses


• Opportunities for advancement within the Young Automotive Group

What We Offer

• 401(k) with Company Match


• Medical, Dental, and Vision Insurance


• Company-Paid Life Insurance


• Paid Vacation


• Family-Owned and Operated Company


• Ongoing Training and Development


• Opportunities for Career Growth and Advancement


• Supportive and Team-Oriented Work Environment

Position Summary

The Service BDC Coordinator serves as the first point of contact for many of our customers and plays a critical role in driving service retention, appointment scheduling, and customer satisfaction. This position is responsible for managing inbound and outbound customer communications while helping maximize service department opportunities.

Responsibilities

• Answer inbound service calls and assist customers with scheduling service appointments.


• Make outbound calls to customers regarding declined services, overdue maintenance, recalls, and retention opportunities.


• Contact customers regarding appointment confirmations, reschedules, and follow-up communication.


• Monitor and respond to online appointment requests, emails, text messages, and chat inquiries.


• Assist in maintaining advisor schedules and optimizing appointment flow.


• Work closely with Service Advisors and management to identify customer needs and create positive customer experiences.


• Support dealership marketing campaigns and service promotions.


• Maintain accurate customer records and communication notes within dealership systems.


• Track customer interactions and business development activities to support departmental goals and reporting.


• Assist with customer satisfaction initiatives and service retention programs.


• Perform additional administrative and customer service duties as assigned.

Qualifications

• High School Diploma or equivalent required.


• Previous customer service, call center, scheduling, hospitality, retail, or automotive experience preferred.


• Strong verbal and written communication skills.


• Excellent phone etiquette and professional demeanor.


• Ability to multitask and thrive in a fast-paced environment.


• Strong organizational skills and attention to detail.


• Ability to work independently while contributing to a team environment.


• Basic proficiency with Microsoft Office and computer systems.


• Experience with dealership software, scheduling systems, or CRM tools is a plus.

Why Join Young Chevrolet Cadillac?

• Become part of a dealership that values its employees and customers.


• Work in a professional, fast-paced environment where your efforts directly contribute to department success.


• Gain valuable automotive industry experience with opportunities for advancement throughout our dealership group.


• Join a family-owned organization that believes in promoting from within and investing in employee development.

If you enjoy helping customers, building relationships, and making a positive impact every day, we encourage you to apply and become part of the Young Chevrolet Cadillac family.