Service Department Cashier

Service Department Cashier – Job Description

Schedule: Monday – Thursday: 9:30 AM – 6:00 PM Saturday: 9:00 AM – 1:00 PM

Position Summary

The Service Department Cashier is responsible for providing excellent customer service while efficiently handling financial transactions, supporting service operations, and maintaining a clean and welcoming environment for customers. This role serves as a key point of contact for customers at the completion of their service visit.

CDK AND PRIOR DEALER EXPERIENCE IS A HUGE PLUS- ROOM FOR GROWTH!

1. Cashier Duties Process customer payments (cash, credit card) accurately and efficiently Properly document all transactions on repair orders (ROs), including attaching receipts or noting cash payments Obtain required customer signatures on completed ROs Direct customer questions regarding repairs to the appropriate Service Advisor Organize and distribute completed ROs into correct categories (Advisor, Internal, Warranty), including splitting paperwork when necessary Monitor customer flow at the counter and assist or direct them to appropriate staff (Advisor, Parts, etc.) Contact customers with completed vehicles to ensure timely pickup Maintain and balance cash drawer; notify Service Manager when change is needed


2. Telephone Support Answer incoming calls promptly and professionally Assist customers or route calls to the appropriate department or team member Direct service appointment calls to BDC or available Service Advisors Remain adaptable and willing to assist in other service-related areas as needed


3. Facility & Customer Area Maintenance Maintain coffee bar: brew coffee, restock supplies (creamers, sugar, napkins, snacks) Monitor and restock restrooms throughout the day (toilet paper, soap, cleanliness) Keep common dealership areas clean and organized (chairs, trash, cups, etc.) Communicate restocking needs via email to designated team members


4. Loaner Vehicle Support Assist customers with loaner vehicle setup using SSLP system as needed Ensure loaner vehicles are properly staged at the end of each day Verify no loaner vehicles remain on the sales lot Qualifications Strong customer service and communication skills Basic math and cash handling experience Ability to multitask in a fast-paced environment Professional demeanor and team-oriented attitude Willingness to learn dealership systems and processes