Service Department Dispatcher/Shop Foreman

At Asheville Ford Lincoln we are looking for a full-time Automotive Service Department Dispatcher/Shop Foreman to join our growing team. We are a large facility that includes a Quicklane, Service, Sales Department and Body Shop. This position is responsible for assigning work to technicians in an efficient, fair, and timely manner. They ensure that jobs are dispatched according to technician skill levels, vehicle priority, and customer expectations, optimizing workflow and minimizing downtime. 

Starting Salary: $70,000+

What we offer: 

• Free Health Insurance Option Available


• HSA company match contribution


• Dental, and Vision Insurance


• Short and Long Term Disability Insurance


• 401k options available


• Paid Vacations and Holiday Pay


• Employee appreciation celebrations


• Career advancement opportunities, promote from within


• Discounts on products and services


• Family owned and operated


• Long term job security

Responsibilities

• Assign repair orders to technicians based on skill, availability, and shop capacity.


• Monitor progress of repair work and adjust assignments as needed.


• Coordinate with Service Advisors and Parts Department to ensure timely availability of parts and labor.


• Communicate with Service Manager about shop load, technician productivity, and workflow bottlenecks.


• Track technician hours, flag time, and work-in-progress (WIP) status.


• Help manage carryovers and expedite high-priority jobs or comebacks.


• Support a clean, safe, and organized work environment.


• Ensure repair orders are completed accurately and returned promptly for billing.


• Assist in developing and implementing scheduling and dispatch procedures for continuous improvement.

Qualifications

• Previous experience in an automotive service environment


• Strong knowledge of automotive repair processes


• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance


• Consistent record of service and sales success


• Strong record of positive customer satisfaction results


• Team oriented and self-motivated


• Able to work with little supervision


• Clean driving record and valid driver’s license

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Honda, Volvo, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas, and Florida)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.