Service Designer

The Service Designer position brings best practices in human centered design to support initiatives across the state to holistically improve users’ end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.

Education Qualifications

Bachelor’s degree from an accredited college or university.

General Experience Qualifications

The proposed candidate must have a minimum of five (5) years of experience in user experience and service design. 

Specialized experience

The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program