Service Desk 2/ SD2 - Growth-Minded Organization

We are currently accepting resumes for a Service Desk 2/ SD2 position in Columbus, OH.
This position is Remote.
Benefits offered: Medical, Vision, Dental, 401 K

The selected candidate will perform the following duties:
Service Desk 2
Candidate must be able to provide laptop/computer, USB headset, and a consistent internet connection for the work

Complete Description:
Years of Relevant Experience:3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education:4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

•Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
•Have the ability to train and lead other team members and new team members on technical procedures and development
•Report Incident Management to the Management Team and escalate any discerning technical issues
•Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
•Escalate problems in accordance with defined procedures.
•Assist users through problem solving steps.
•Use technical databases to research problems and talk with co-workers to research problem and find solution.
•Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
•Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
•Communicate accurate and useful status updates.
•Follow quality standards.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken.
Mandatory skills
•Microsoft O365, ability to type 40+ WPM, excellent time management
•Previous experience in training new associates or leading in a call center environment
Certifications or Desired skills if any Experience with Service Now, Salesforce or similar ticketing system.

UNICON International, Inc. is an Equal Opportunity Employer.

If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!