Service Desk Agent - with Growth Opportunities

Description:
Please make sure to include the following information in the comments section when submitting on FG:

1. Location (Include City):
2. Work Authorization Status:
3. Vaccination Status:
5. Job was pre- vented to work 1st, 2nd, or 3rd SHIFTS AS SCHEDULED?

Assignment Information
Location: Remote OK must reside within 50-100 miles of USC 100 % MUST be able to pick up equipment on first day.
" Work location: 2011 N. Soto St Los Angeles, CA 90032
" Campus or Medical Enterprise: Medical Enterprise
" Working Job Title: Service Desk Agent
" Number of needs: 1
" Duration of Assignment: 12 Months with a high possibility to extend - Long Term Contract
" Work hours: 8-5
" 2 -3 steps Video/ Teams interview process
" Dress code: Business Casual

****The job seeker will likely be issued a set schedule but we do run a 24/7 service desk so there are 3 shifts. Morning, Mid, Night much like nursing or hospitality candidates should expect that any of those shifts could be assigned as needed.

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Summary:
Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education:
" High School Diploma
" Associate's Degree in a related field is preferred.

Minimum Experience:
" Must be available to work any shift
" Minimum of 3 years of IT and 2 years' experience in Service Desk Support
" Experience working in a call center handling tickets daily (30+)
" Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
" Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
" Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.

**USC Medical Enterprise Customer Requirement: Fully vaccinated with Covid-23-24 Vaccine. The facility accepts signed personal/religious/medical exemptions approved by EHS.

Religious exemptions are not applicable for MMR, Varicella, and Hepatitis B vaccinations. Additionally, completing the religious exemptions form for COVID-19 and Flu shots does not automatically cover exemptions for MMR, Varicella, and Hepatitis B.

Drug Screen - 10 panel - Must be taken within 72 hours or the offer is rescinded

Background
Social Security Trace
Worked and lived found by SSN Trace - 7 year
County Criminal F&M - 7 year
Federal Criminal - 7 year
Widescreen Plus National Criminal Search
Healthcare Sanctions State
OIG/SAM
Application
Temporary Work Agreement
Education Primary Source of Highest Level
Employment 3 Employers Must verify 2 out of 3
HIPAA
Harassment and Discrimination
National Sex Offender Registry
Influenza for Current Flu Season: Flu shot is ONLY good for the season which is 11/1 through 4/30.
If they start on May 1st, they don't need the vaccine until next Fall. It is recommended for Workers to wait and get the vaccine AFTER Sept 1st.

**Note: ALL IS BILLABLE TO USC EXCEPT FOR DRUG SCREEN

Bloodwork (Titers) to show they are immune to MMR (Measles, Mumps and Rubella), Varicella (Chickenpox) & Hepatitis B, or in the event that they do not have this, provide proof they had injections (shot records):
" MMR Series of 2
" Varicella Series of 2
" Hepatitis B series of 3

TB Test/PPD (yearly) - In case of positive TB history, must present chest x-ray results
Drug Screen - 10 panel - Must be taken within 72 hours or the offer is rescinded Working Job Title Service Desk Agent Markup Category Professional Shift Details/Expected Working Days and Hours SEE JD Dress Code/Special Attire SEE JD Does this position require driving? No Will resource have direct patient contact? No HIPAA training required? No Nearest Parking Location SEE JD Will job responsibilities include working directly with minors? No Does the position allow for the worker to be virtual/remote? Yes Shore Options Available for this Position Offshore Only Hours per Day 8 Hours per Week 40 Total Hours 1,336.00