Service Desk Analyst

Our client is seeking Service Desk Analysts to provide IT support for a client based in the greater Washington, DC area.

Responsibilities:

• Resolve technical issues through various communication channels.

• Install, maintain, and troubleshoot IT hardware and software.

• Document and manage customer requests using ticketing systems.

• Provide exceptional customer service and technical support.

Qualifications:

• Bachelor’s Degree or equivalent.

• 2-5 years of IT support experience.

• Strong troubleshooting, problem-solving, and customer service skills.

• Active DoD Secret Clearance.

• When joining, you must possess an IAT level II certification in ACTIVE status:
  • CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP