Service Desk Analyst

· Disciplined, systematic problem solving skills required.

· Hands-on work experience with the following Windows Operating systems

· Clients: Windows7, Windows Vista, Windows XP, Windows 2000

· Servers: Windows 2000, Windows 2003, Windows 2008,

· Knowledge of Active Directory, Exchange 2003/2007

· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.

· Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.

· VPN and remote dial-in users

· Support for laptop, desktops, and printers

· iPhone and Android mobile device support

· Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

All your information will be kept confidential according to EEO guidelines.