Service Desk Analyst

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

The Service Desk Analyst serves as the initial point of contact for end-users facing IT Services and Technology challenges within the health system and affiliates. The role involves troubleshooting, providing technical support, and ensuring customer satisfaction through effective communication, response, and problem solving. Must possess and exhibit basic understanding of computer systems, mobile devices, and other tech products. (iOS, Windows, etc). Must also exhibit a commitment to excellent problem-solving abilities and a customer-oriented approach. Effective communication skills; capable of explaining technical concepts to non-technical users. Ability to work independently and as part of a team, with a commitment to continuous learning and improvement.