service desk analyst

service desk analyst.

west des moines , iowa

posted april 5, 2024

job details

summary

$17 - $18 per hour

contract

high school

category computer and mathematical occupations

reference1047976

job details

job summary:

Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors. This position requires you to work on site and will offer room for advancement for succesful candidates

location: WEST DES MOINES, Iowa

job type: Contract

salary: $17 - 18 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Required Skills -

"Outstanding communication and customer service skills.

Experience with ServiceNow IT support ticketing system.

Troubleshooting a wide range of IT support needs."

Job Duties -

"Job Duties -

Receiving support requests via phone calls.

Opening support tickets within the ServiceNow ticketing system.

Troubleshooting a wide range of IT support needs.

Documenting issues.

Completing required support work.

Updating and closing out tickets."

Job Requirements -

"Job Requirements -

High efficiency and work ethic required.

Experience with Windows 10 operating system and Microsoft Office products.

Experience with any ticketing system is required, and with ServiceNow is a great positive.

Customer ""requests"" that candidates have very clear spoken English

Demonstrated ability to establish and maintain high levels of client trust and confidence."

Desired Skills & Experience -

"- College degree preferred.

Previous experience within an IT service desk.

Job requires outstanding communication and customer service skills.

Ability to handle difficult situations and resolve issues are key to success in this role.

Candidates should be able to work quickly through repetitive calls around the various technology subjects."

qualifications:

Experience level: Entry Level

Minimum 2 years of experience

Education: High School

skills:

Helpdesk (2 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.