Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site

Company : Qode

Job Type : Full Time

Florida, Florida

Number of Applicants

000+

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Job Description - Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site

Client: FL Law Enforcement

Pay: $18.75

Location: Dade City, FL - Must be able to commute daily and be in the area

Shift: 1pm-10pm on site

Work Authorization: USC or GC ONLY no other Visa's will be accepted

Education: Some technical certificates CompTIA A+ or AA computer science degree

Experience:

Some level of IT Certifications and/or degree or pursuing a computer science degree
Held steady job [2 years] in the past either former military or service industry or security
A passion to break into the computer science to gain entry level work experience

Responsibilities:

Device Management: Install, configure, and maintain computers, tablets, smartphones, scanners, copiers, and printers. Remove outdated or non-functional devices as directed by the agency. Document all maintenance, installation, and removal activities in the designated agency tracking system.
Service Desk and Technical Support: Provide technical support to agency personnel via the service desk telephone line and/or remote assistance tools. Answer and resolve incoming service desk tickets in a timely manner. Escalate unresolved or complex issues to higher-level support or management as needed.
Vendor and Warranty Management: Contact and follow up with outside vendors to coordinate repairs for agency equipment covered under warranty.
Inventory and Records Management: Maintain up-to-date and accurate records of all IT inventory, including serial numbers, user assignments, and location. Document all repair and maintenance work performed on agency equipment.
Preventive Maintenance: Conduct preventive maintenance inspections on agency technology equipment to identify and resolve potential issues before they cause service interruptions.

· Monitoring: Monitor network and server activity by observing agency monitoring systems.

Original job Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site

Job Description - Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site

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