Service Desk Analyst I, Information Technology - Towson, MD

What to expect.   

The Service Desk Analyst I is responsible for the delivery of excellent customer support and timely resolution of service issues raised by end users across Sheppard Pratt. Service issues include, but are not limited to, incidents related to Microsoft Office, Microsoft Windows and MacOS operating systems, laptop/desktop hardware issues, Virtual Private Network (VPN) access, and remote / virtual desktop. 

Additional responsibilities include:  

• User account provisioning and de-provisioning


• Installation of workstations and applications, including anti-virus and anti-malware


• Provide prompt and courteous customer service based on department needs 


• Determine and recommend products based on company needs and IT protocol 

What you'll get from us.  

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:  

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation 


• Comprehensive medical, dental and vision benefits for benefit eligible positions 


• 403b retirement match 


• Generous paid-time-off for benefit eligible positions 


• Complimentary Employee Assistance Program (EAP) 


• Generous mileage reimbursement program 

The pay range for this position is $19.36/hr minimum to $28.69/hr maximum.  Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

 What we need from you. 

• Associate degree with a concentration in IT or 1 year of IT experience

WHY SHEPPARD PRATT? 

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives! 

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