Job Summary
We are seeking a skilled and customer-focused Service Desk Analyst to provide Level 1/Level 2 technical support to end users. The ideal candidate will have strong troubleshooting skills, excellent communication, and hands-on experience supporting Windows environments, desktops, laptops, applications, and enterprise IT systems.
The Service Desk Analyst will be responsible for resolving technical issues, managing service requests, documenting incidents, and ensuring timely resolution while maintaining a high level of customer satisfaction.
Key Responsibilities
Mandatory Skills: TIS Service Desk
Experience: 1-3 Years
The expected compensation for this role ranges from $35,500 to $76,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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