Service Desk & Applications Lead

• Provide day -to -day technical support to staff across global locations, including hardware, software, network, application, and user access issues.
  
• Maintain IT systems, infrastructure, and applications to ensure they remain secure, updated, reliable, and operating effectively.
  
• Support the development, implementation, and optimization of IT systems, including CRM and CMS platforms.
  
• Lead technical projects involving enterprise applications, cloud migrations, system upgrades, integrations, and new office technology setups.
  
• Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, Entra ID/Azure, and related business applications.
  
• Assist with system configuration, troubleshooting, performance monitoring, and continuous improvement initiatives.
  
• Monitor system health, availability, performance, and security posture across enterprise platforms.
  
• Help maintain cybersecurity controls, user access management, identity management, and compliance with data protection policies.
  
• Manage and track IT assets, including hardware and software inventories.
  
• Coordinate with external IT vendors and service providers to ensure timely issue resolution and smooth service delivery.
  
• Maintain technical documentation, system configurations, architecture diagrams, IT procedures, user guides, and knowledge base articles.
  
• Support change management, user adoption, and technical training initiatives.
  
• Prepare reports on IT system performance, recurring issues, trends, and improvement opportunities for leadership.
  
• Provide IT support in alignment with established Service Level Agreements to ensure high -quality service delivery.
  
• Stay current on emerging IT tools, technologies, cybersecurity practices, and industry best practices.
  

Requirements

Work Location

This role is open only to candidates located in one of the following approved locations:

• New York
  
• New Jersey
  
• Connecticut
  
• Toronto, Canada
  

Candidates must currently be based in one of these locations to be considered for the position.

Benefits

For candidates based in New York, New Jersey, Connecticut, or Toronto, Canada, the estimated compensation range is $90,000 to $130,000 annually, equivalent to approximately $7,500 to $10,833 per month.

Eligible employees may have access to benefits based on their country of employment, location, and applicable plan requirements. For eligible US -based employees, benefits may include medical, dental, vision, basic life insurance, 401(k), and deferred compensation plans, subject to applicable eligibility requirements and plan documents.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.