Service Desk Associate

• 2+ years of experience w/High School
• Experience in level one (helpdesk support) in Windows based environments
• Detail oriented and problem-solving capabilities
• Thorough knowledge of industry best practice of system/software principles, procedures and methodologies
• Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
• Strong analytical and quantitative skills to resolve difficult problems
• Partner with the business to identify, document and prioritize business requirements
• Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
• Work within various SDLC methodologies (waterfall, iterative, agile)
• Ability to quickly extract and communicate key insights from complex data and details
• Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. 
Pay Grade 16. $45,400 - $65,000