We are desiring to recruit an adaptable Service Desk at Columbus, OH (Remote) to join our growing team at vTech Solution in Ohio Township, OH.
Growing your career as a Full-Time Service Desk at Columbus, OH (Remote) is an amazing opportunity to develop competitive skills.
If you are strong in cooperation, decision-making and have the right talent for the job, then apply for the position of Service Desk at Columbus, OH (Remote) at vTech Solution today!
Job Details:
Role: Service Desk
Location: Columbus, OH (Remote)
Employment Type: Contract - 6 months (probability of extension)
Years of Relevant Experience:
- 3 + Years of Experience in Call Center Support
- 1 Year of experience in Help Desk technical Support
- Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Have the ability to train and lead other team members and new team members on technical procedures and development
- Report Incident Management to the Management Team and escalate any discerning technical issues
- Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalate problems in accordance with defined procedures.
- Assist users through problem solving steps.
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Follow quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Mandatory skills:
- Microsoft O365, ability to type 40+ WPM, excellent time management
- Previous experience in training new associates or leading in a call center environment
- Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
#CB
Benefits of working as a Service Desk at Columbus, OH (Remote) in Ohio Township, OH:
● Opportunity to Make a Difference
● Professional Development Opportunities
● Generous Compensation
No CV Required
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