Service Desk Engineer

About InfoConsulting

InfoConsulting is one of the fastest growing consulting companies operating internationally in the field of technology and management. We are systematically and dynamically expanding into new countries. After Europe and Australia, we are entering the South Asian market.

Join the group of experts responsible for the digital transformation of the business. We give you the opportunity to work with the latest enterprise resource planning technologies. You will be part of a digital business transformation that brings satisfactory solutions to our clients' most important issues and significantly increases their business efficiency.

At InfoConsulting, we are also building a team of professionals, truly appreciating the individual value of each person, making up the diverse and internationally friendly environment of our company. In all countries, InfoConsulting employees share the same values. InfoConsulting is a company that, thanks to the work of its employees and their professional approach to business, is a strategic partner of IFS, annually honored with the IFS Partner of the Year title.

Be part of our growing team in Colombo, Sri Lanka!

What you’ll be doing:

• Provide timely desktop, server, and application support to end users.

• Log, track, and resolve incidents and service requests using the ITSM/ticketing system.

• Troubleshoot hardware, software, network, and application-related issues.

• Escalate complex or unresolved issues to relevant internal teams following escalation procedures.

• Support user account management in Active Directory and Microsoft 365 (users, groups, permissions).

• Assist with endpoint management, software deployments, patching, and system updates.

• Follow IT support processes, SLAs, and prioritisation guidelines to ensure high service quality.

• Maintain accurate documentation, knowledge base articles, and resolution notes.

• Support onboarding activities by setting up user accounts, devices, and access rights.

• Collaborate with infrastructure, network, and security teams as required.

Who you are:

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field.

• 2–4 years of experience in an IT support or service desk role.

• Hands-on experience with Windows OS, Active Directory, Microsoft 365, and endpoint devices.

• Basic exposure to cloud services such as Microsoft 365 or Azure is an advantage.

• Familiarity with ticketing systems, ITSM practices, SLAs, and incident management processes.

• Strong problem-solving skills with attention to detail.

• Customer-focused with good communication and interpersonal skills.

• Able to manage multiple tasks and work effectively in a fast-paced environment.

• English proficiency at B2 level or higher, with clear verbal and written communication.

What we offer:

• A competitive salary aligned with your skills and experience.

• Diverse and ambitious projects that challenge and inspire.

• A collaborative, down-to-earth environment — we value partnership over hierarchy.

• Support from experienced colleagues and access to a wealth of shared knowledge.

• Continuous development — with access to learning platforms and opportunities to grow your expertise.

Ready to unleash your potential with InfoConsulting?
Click "Apply" to submit your CV and a cover letter outlining your experience and why you’re passionate about driving digital transformation.

Join us in shaping the future of service management with IFS expertise!