Service Desk Receptionist / Cashier

Description

As Service Desk Receptionist / Cashier, you are often the team member responsible for the final moments of customer satisfaction, and your actions can leave a lasting impression upon the customer. since every customer should leave the dealership deeply satisfied with our extraordinary service and attention to detail, you have a crucial role in the after- service delivery process.

You’ll have contact with every service and parts customer and handle the final invoicing and payment collection for those transactions. You will be working closely with all the dealership service and parts associates, especially the service Consultants, Parts specialists and Valets.

As part of your commitment to deliver an exceptional customer experience, you are expected to meet or exceed dealership objectives. In order to accomplish this, discuss the following success indicators with your management team:

• Greeting all customers promptly and professionally.
• Delivering courteous and efficient service at all times.
• Ensuring that customers can pick up their vehicles quickly and seamlessly.
• Responding to customers’ questions or concerns immediately.
• Maintaining responsibility for accuracy of financial transactions and reconciliations.

RESPONSIBILITIES

As Cashier, you are expected to extend our credibility through your actions, leaving a lasting impression on the customer. Your primary responsibilities include:

• Preparing service invoices - Your ability to create and maintain customer satisfaction is an essential component of the customer’s total experience. Preparing service invoices correctly and efficiently is essential.
• Preparing parts invoices - Maintaining extraordinary customer relations includes caring about minor details with the same quality of concern we strive to express at every level of service. For over-the- counter parts sales, the Parts specialist prepares an invoice, then the Cashier processes the payment and makes sure the customer is completely satisfied.
• Creating an engaging work environment. Delivering an exceptional customer experience.

Creating an engaging work environment

You are expected to treat a customer as you would a guest in your home. This level of service creates a strong and lasting impression on the customer and goes a long way toward creating an exceptional customer experience. steps to facilitate this include:

• Treating every visitor to the dealership as an honored guest, regardless of dress, style or race.
• Maintaining a tasteful, well-groomed and professional appearance in keeping with your dealership’s standards.
• Making sure the department areas are clutter-free.
• Keeping the customer areas clean and presentable and making sure that literature areas are neat and well-stocked.

BENEFITS

• Medical, Dental, and Vision
• 401K Plan with Match
• Paid time off
• Growth opportunities
• Paid Training
• Employee Vehicle Purchase Options
• Discounts on Products and Services
• Independently Owned and Operated

EQUAL OPPORTUNITY

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

QUALIFICATIONS

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment.
• Professional appearance
• Computer literate