Service Desk Specialist

Hybrid schedule in Catonsville, MD

Description:

Description

Daily responsibilities include logging, tracking and resolving an average of 20 to 30

customer interactions per day. Specific responsibilities include acting as the

customer advocate for problem resolution, demonstrating intermediate-advanced

troubleshooting skills, handling, diagnosing, resolving end user issues in the

environment, and providing assistance to other members of the team.

Additional Skills

Help Desk, Customer service, Troubleshooting, Active Directory, Windows 10, VPN, Password reset, Phone support

Top Skills Details

2+ years’ experience in user support

Expert-level proficiency in:

Microsoft Office 365 support

Remote access troubleshooting (VPN/Networking)

Active Directory administration

Hardware troubleshooting

Device deployment

Why someone would want to work here

A great opportunity to learn a wide array of skills not normally part of a Tier 1 position. The team regularly works with Active Directory, Exchange Admin, and JIRA.

Additional Skills & Qualifications

"White glove service" type environment, VIP requests are regular

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.