Service Desk Supervisor

Salary :

$70,000 - 95,000 yearly

Company : Five Rivers It

Job Type : Full Time

Fairlawn, Nj

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Service Desk Supervisor

A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery management. The successful candidate will be responsible for the continuous improvement of the day-to-day responsibilities of the Service Desk. Responsible for ensuring outstanding service delivery to the company. Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction.

Required Skills:

Appropriate technical certification(s) are preferred (e.g., ITIL v4).
7+ years of relevant experience, ideally in a medium-to-large MSP environment.
Demonstrated experience leading an IT Support team or function.
Demonstrated experience with ITIL-oriented process design for IT Service Management.
Demonstrated experience working in a time-sensitive, high-visibility environment.
Experience with leading service desk performance indicators and service level standards.
Experience with leading service desk technology solutions for IT and non-IT users (e.g., ConnectWise PSA).
Technical aptitude to learn and understand IT related processes, systems, and services.
Strong attention to detail, along with organizational and time management skills, are a must.

Responsibilities:

Create, measure and report on support team’s KPIs against defined SLAs and proactively leads continuous improvement efforts (in partnership with cross-functional IT stakeholders as appropriate).
Develop monthly reports on service desk team’s productivity.
Deploy and promote ITIL best practices.
Create and reviews IT Service Desk training materials and ensure proper training of all team members.
Monitor, mentor, and coach team members to deliver quality support.
Set goals and expectations for all team members.
Handle client escalations and VIP client requests.
Provide procedural guidance to service desk members.
Review, understand, and improve existing customer processes eliminating gaps or inefficiencies.

Other Details about the Job

This is a Full-Time position.
All standard benefits are included such as medical/dental/vision insurance and vacation time.
We encourage and reward professional certifications
Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered.
You will be placed at our Fair Lawn, NJ office . Please do not apply if you are not local or are not willing to relocate.

Original job Service Desk Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Service Desk Supervisor Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Service Desk Supervisor Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Service Desk Supervisor

Job Description - Service Desk Supervisor

Similar Service Desk Supervisor Jobs in the US

Mobile Apps