Job Description - Service Desk Technician

Role Overview

We are seeking an experienced Service Desk Technician to provide hands-on, in-office technical support for end users in a fast-paced corporate environment. This role is responsible for day-to-day workstation support, user account administration, device provisioning, and rapid resolution of IT issues to ensure a high-quality employee experience.

Key Responsibilities

• Provide Tier 1–2 technical support for Windows-based laptops, desktops, and peripherals
• Troubleshoot and resolve hardware, software, and operating system issues
• Administer Active Directory and Azure Entra ID (user creation, disabling accounts, password resets, group membership)
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Prepare, image, configure, and deploy computers for new hires and replacements
• Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery)
• Diagnose and resolve common networking, printer, and connectivity issues
• Document incidents, requests, and resolutions in a ticketing system
• Escalate complex issues while maintaining ownership through resolution
• Maintain inventory of IT assets and support lifecycle management
• Deliver professional, customer-focused in-office support

Required Qualifications

• 3–5 years of experience in a Service Desk, Desktop Support, or IT Support role
• Strong knowledge of Windows 10/11
• Hands-on experience with Active Directory administration
• Experience supporting Microsoft Office 365
• Proven ability to troubleshoot end-user computer issues
• Experience preparing and deploying computers for employees
• Strong communication skills and customer-service mindset
• Ability to work onsite in Seattle, WA

Preferred Qualifications

• Experience supporting macOS / Apple computers
• Experience with IT ticketing systems (Zendesk, Jira, ServiceNow)
• Basic understanding of networking concepts (DNS, DHCP, VPN)
• Experience supporting mobile devices (iOS/Android)
• Familiarity with endpoint security best practices

Work Environment

• Fully in-office role based in Seattle, WA
• Hands-on support environment with frequent user interaction
• Standard business hours with occasional flexibility

Compensation

The base salary range is $60,000-$65,000 per year for full-time employment, exclusive of benefits. Your base salary will be determined by your individual skills, education, and experience. Hiring at the maximum of the range is not typical in order to allow for future salary growth.

U.S. Benefits

· Comprehensive benefits plan including medical, dental, vision, disability, and life insurance

· Healthcare HSA

· HSA with employer contribution

· 10 paid holidays

· 10 days of paid annual leave

· 9 days of paid sick time

· Paid parental leave

· 401(k) with employer match

Other Perks

· Education assistance program

· Dependent Care HSA match

· Adoption assistance

· Fertility care support

· Backup care for family and pets

· A growing network of employee resource groups

· Employee referral program

· Employee Assistance Program

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Service Desk Technician