Service Director

Woody Buick GMC in Gurnee is Chicaogland’s largest growing GM Dealerships.  We are a family-owned dealership focused on customer satisfaction and community.  We are seeking a Service Director who is capable leader, passionate about providing an exceptional experience for customers and their team.

Compensation: $130,000 - 180,000.00 annually

Responsibilities:

• Directly engage customers as often as possible.


• Maximize productivity, quality and CSI.


• Attract, train, retain and motivate to achieve optimum results.


• Seek opportunities to provide an exceptional experience for all stakeholders.


• Drive business through training and high-level involvement in operations.


• Set clear goals for service writer and technician performance.


• Manage and train processes with a mindset of continuous improvement.


• Conduct business in accordance with dealership and OEM standards.


• Ensure CSI, sales and production metrics are on pace and communicated daily.


• Analyze business results and develop action plans to improve performance.


• Maintain market awareness, and be prepared to adapt.


• Solve problems for customers and the department.

Qualifications:

• High School diploma or equivalent


• Automotive dealership experience in service management


• Ability to set and achieve goals


• Possess strong financial and business acumen


• Track record of growth in sales and profitability


• Demonstrated communication and interpersonal skills


• Must possess exceptional customer service and organizational skills


• Average to advanced computer skills


• Valid in-state driver’s license

Benefits:

• Aggressive compensation plan


• 401(k), Health, dental, vision and life insurance


• Paid vacation


• Employee vehicle purchase discount


• Positive work environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.