Service Director

Company : Washington Court House

Job Type : Full Time

Washington Court House, Oh

Number of Applicants

000+

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Job Description - Service Director

Job Summary: We are looking for a Service Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

Benefits

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

Employee discounts

Career growth opportunities

Responsibilities

Assist team members in servicing, repairing and explaining each service needed

Manage technicians in shop for maximum production of vehicle repairs per day

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

A minimum of 3 years of experience as a service manager

Strong focus on providing excellent customer service

Valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

About Us: At SVG Motors, our goal is to meet and exceed our customers' wide variety of car-shopping needs. We're able to do this by providing high standards of customer service across our multiple stores, representing top brands such as Ford, Chrysler, Dodge, Jeep, RAM, Buick, GMC, Chevrolet, and Toyota. We go above and beyond to provide our customers with exceptional value and are always looking for talented individuals who are committed to providing the best possible experience for our customers!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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About the Company

Washington Court House

Drive Your Career Forward with SVG Motors! Ready to grow your career in a relationship-based sales environment where your effort and attitude directly impact ...

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Service Director

Job Description - Service Director

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