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Service Director

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Job Description - Service Director




Description of the role


As a Service Director at Griffith Ford San Marcos, you will be responsible for overseeing the service department and ensuring that high-quality service is provided to all customers. You will manage a team of service advisors and technicians to ensure that vehicles are repaired efficiently and effectively.


Responsibilities



  • Manage the daily operations of the service department

  • Hire, train, and supervise service advisors and technicians

  • Develop and implement service policies and procedures

  • Ensure that all vehicles are serviced in a timely manner

  • Handle customer inquiries and complaints

  • Monitor service metrics and implement improvements as needed


Requirements



  • Previous experience in a service management role

  • Excellent leadership and communication skills

  • Strong problem-solving abilities

  • Knowledge of automotive service processes

  • Ability to work in a fast-paced environment


Benefits


We offer competitive compensation and benefits packages for all our employees.


About the Company


Griffith Ford San Marcos is a leading automotive dealership located in San Marcos, TX. We are committed to providing exceptional customer service and quality vehicles to our community.





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