Service Director

Group 1 Automotive is seeking  experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.

• Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction
• Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management
• Establish and enforce service processes aligned with dealership standards and OEM requirements
• Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention
• Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance
• Ensure accurate repair order documentation, billing, and warranty compliance
• Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning
• Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance
• Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores
• Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines
• Analyze service metrics and implement process improvements to increase efficiency and profitability
• Maintain strong relationships with OEM representatives and vendors