Service Dispatcher

Description

This is a full-time, direct placement role at CKP Heating and Cooling.

Job Title: HVAC Office Manager/Service Dispatcher 

Location: North Canton, OH

Company: CKP Heating C Cooling LLC

Position Overview:

We are seeking a motivated and organized HVAC Office Manager/Service Dispatcher to join our team. This role is critical to ensuring smooth day-to-day operations by managing office activities, coordinating service calls, and supporting our technicians. The ideal candidate will have strong communication skills, a knack for problem-solving, and an interest in helping customers with their HVAC service needs.

Key Responsibilities:

• Office Management: Oversee daily office operations, including answering phones, responding to emails, and managing appointments.

• Service Dispatching: Coordinate technician schedules for service calls, ensuring efficient routing and timely arrival at customer locations.

• Customer Interaction: Provide exceptional customer service by addressing inquiries, scheduling appointments, and following up on service requests.

• Inventory Management: Monitor inventory levels of HVAC parts and equipment, placing orders as necessary.

• Data Entry s Documentation: Maintain accurate records of service requests, work orders, and customer interactions.

• Billing s Invoicing: Assist with billing processes, ensuring that invoices are generated and payments are processed promptly.

• Collaboration: Work closely with field technicians, the management team, and other office staff to ensure seamless service delivery.

Benefits:

• 401(k) with 401(k) matching

• Dental and Vision insurance

• Health insurance

• Paid time off

• 401k Retirement plan

• Paid vacations and Holidays

Requirements

• Proven experience in office administration, customer service, or dispatching, preferably in an HVAC or similar service industry.

• Excellent organizational and multitasking skills.

• Strong communication and interpersonal skills.

• Ability to work under pressure and manage time effectively.

• Basic knowledge of HVAC systems is a plus but not required.

• Proficiency in Microsoft Office Suite and experience with dispatching software.