Service Dispatcher

Salary :

$18 - 25 hourly

Company : Team Kline

Job Type : Full Time

Des Moines, Ia

Job Description - Service Dispatcher

Job Title: Administrative Assistant
Location: Des Moines
Reports To: Branch Manager
Direct Reports: None

Join Team Kline– Where You’re Not Just an Employee, You’re an Owner!

At Team Kline, we believe in creating a workplace where YOU truly belong. When you join us, you become an employee owner, sharing in our success as we continue to grow and thrive. Since our humble beginnings in 2004, starting from a Des Moines garage, we’ve grown to over 400 team members across five locations: Des Moines, Waterloo, Cedar Rapids, Omaha, and Kansas City. We’ve expanded our services to include HVAC, electrical, plumbing and more, opening exciting new opportunities for growth and advancement!

Job Summary:
The Administrative Assistant will provide support for daily operations, including managing customer inquiries, dispatching, scheduling, billing, and general office tasks. The role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.
Key Responsibilities:

Greeting visitors in person and over the phone, providing a positive first impression
Answer and direct phone calls, emails and other correspondence as needed
Schedule appointments, service calls and manage the dispatch board for technicians
Assist with invoicing, billing and bookkeeping tasks as needed
Assist in daily service tech timecard adjustments
Constant communication with service technicians in the field for scheduling purposes
Assist in any Service Dept A/R collections and follow up.
Scheduling of Service Estimator site visits on estimate calendar
Ability to distinguish between estimates vs day to day calls vs longer install jobs
Assist with office organization and light housekeeping tasks
Process customer requests quickly and efficiently
Accurate and reliable data entry
Perform other administrative duties as assigned

Qualifications:

High school diploma or equivalent
1-3 years’ experience in an administrative or office support role
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer knowledge
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced, ever-changing work environment
Must have reliable transportation as this is an in-person position
Ability to accurately type 50 wpm
Knowledge of Service Titan is a plus
Experience in the service industry is a plus

Physical Requirements & Work Environment

Prolonged periods of sitting at a desk and working on a computer
Frequent use of a telephone and computer to communicate with customers and teammates
Occasional lifting of office supplies, files and equipment up to 25 pounds
Ability to move freely around the office to access files, office equipment and interact with team members

Why Join Team Kline?

We don’t just offer a job; we offer a chance to grow with a company that treats you like family. Here’s what’s waiting for you:

Benefits Galore: Comprehensive medical, dental, and vision insurance plans, plus life and disability coverage.
Financial Security: 401k with company match, plus an Employee Stock Ownership Plan (ESOP)—because here, you own a piece of the company.
Paid Time Off: Generous paid holidays, PTO, and paid time off to relax and recharge.
Training & Growth: Accredited on-site apprenticeship, schooling and career development opportunities.
Fun Perks: Company outings, opportunities to win cash prizes, and a team environment like no other.

At Team Kline, we don’t just get the job done; we have fun doing it. If you're ready to take the next step in your career with a company that values YOU and your contributions, then we can’t wait to meet you!

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Service Dispatcher

Job Description - Service Dispatcher

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